Legal

Privacy Policy

Last Updated: February 10, 2026

fraserinisww Insights ("we", "us", or "our") is committed to protecting the personal information of the people who interact with us — whether through our website, enquiry forms, or workshop programs. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

We operate in British Columbia, Canada, and comply with the Personal Information Protection Act (PIPA, BC) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

1. Information We Collect

We collect personal information in the following ways:

Information You Provide Directly

• Name, email address, and phone number when you complete an enquiry form on our website
• Name and contact details when registering for a workshop or program
• Any information you share during or after a workshop session

Information Collected Automatically

• Website usage data through analytics cookies (browser type, pages visited, time on site)
• IP address and approximate geographic location
• Referring URL and device type

We do not collect financial account details, SIN numbers, or any sensitive financial data as part of our standard operations.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries about our programs
• Register participants in workshops and communicate session logistics
• Send program-related updates and materials
• Improve our website and understand how visitors use it (analytics only)
• Comply with legal obligations

We do not use your information for advertising, remarketing, or selling to third parties. We do not share personal information with financial product providers or receive referral income from any institution.

Legal basis for processing: We process your data on the basis of your consent (when you submit a form or register for a program) and our legitimate interest in operating a community education organization responsibly.

3. Data Sharing

We do not sell or rent personal information. We may share data only in the following limited circumstances:

• Service providers: Third-party tools we use to operate our website (e.g., web hosting, analytics) that are contractually bound to handle data appropriately
• Legal requirements: If required by law or regulatory authority
• Guest speakers: We may share first-name-only participant information with guest speakers for the purpose of facilitating workshop sessions, with participant awareness

4. Data Retention

We retain participant information for as long as it is relevant to your engagement with us — typically no longer than two years after your last program participation, unless legal obligations require longer retention. Enquiry data where no program registration results is deleted after 12 months.

Analytics data is retained for up to 26 months in aggregate, anonymized form.

5. Cookies

Our website uses cookies to function and to understand how visitors use our site. You can manage your cookie preferences at any time through our Cookie Policy page.

We use the following types of cookies: essential cookies (required for site function), analytics cookies (understanding visitor behaviour), and preference cookies (remembering user settings). We do not use marketing or advertising cookies.

6. Data Security

We implement reasonable security measures to protect personal information, including:

• SSL/TLS encryption on all pages where personal data is submitted
• Restricted access to personal information on a need-to-know basis
• Regular review of data handling procedures

No transmission over the internet is entirely risk-free. If you have concerns about sending sensitive information online, please contact us by phone instead.

7. Your Rights

Under PIPA (BC) and PIPEDA, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent to data processing where it applies, with the understanding that this may affect our ability to serve you
• Complaint: Lodge a complaint with the Office of the Information and Privacy Commissioner for BC (OIPC BC) if you believe your rights have not been respected

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may include links to external resources such as Service Canada or the Canada Revenue Agency. fraserinisww Insights is not responsible for the privacy practices of those sites. We encourage you to review their privacy policies directly.

9. Children's Privacy

Our programs and website are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact

For questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

• Email: [email protected]
• Phone: +1 (604) 472-8361
• Address: fraserinisww Insights, 4710 Kingsway, Suite 205, Burnaby, BC V5H 4M2

You may also contact the Office of the Information and Privacy Commissioner for British Columbia if your concern is not resolved through direct contact with us.